Terms and Conditions


  1. Children | 3 – 11 years old & infant below 3 years old is free of charges.
  2. Upon confirmation of booking 40% of the package must be paid as deposit. Full payment must be pay not less than 20 days before arrival dates.
  3. There shall be NO REFUND of any deposit and full payment or reduction will be allowed in respect of accommodation, meals or any services not utilized for any reason.
  4. Due to adverse weather conditions on unforeseen operational conditions, resort management reserve the right to alter or cancel any itinerary or tours without compensation.
  5. The resort management reserve the right to alter or modify without prior notice of the itinerary, accommodation due to circumstances which the resort management has no control.
  6. All tour members taking part in any activities organized by resort shall do so at their own risk. Resort management shall not be responsible for any losses or damages sustained by anyone. All tour members are advised to ensure themselves against personal injuries or loss of personal belonging.
  7. The resort management reserves the right to remove any tour member whose conduct or behavior is unacceptable or unreasonable in the opinion of the Resort management.
  8. The Resort management reserve the right to execute any tours if full payments are not receives.
  9. Please be at the jetty at least 45 minutes earlier for departure to/ from mainland.
  10. Please email all payment slip/bank transfer to klso@dumbabayresort.com.
  11. The Resort management bank accounts detail, payment direct to:-

         Account name     : Dumba Bay Resort Sdn Bhd.

         Account Number : 551098517334

         Bank Name           : MAYBANK